About InTouch
FAQ's
Contact Us



The InTouch mobile app allows clients of Verso Financial Services exclusive access to their personal fund information. It allows them to view their fund values, access annual benefit statements as well as manage and update their contact details and beneficiaries, securely and easily from their mobile device.





Verso InTouch Terms and Conditions.

FAQ's

Installation

Q
Where can I find the INTOUCH App?
A
The INTOUCH mobile application is available from the Apple App Store and also from the Google Play store. You need to be running iOS 8 or higher for the Apple version. To run the app on an Android phone you need to be running version 4 and higher for the Android operating system. Any lower versions for the respective platforms are not supported.
Q
Will the mobile app run on my tablet?
A
The mobile application was designed to run on a mobile phone. However it may run on most tablets but your screen scaling may be out of alignment. Also make sure you run the minimum version of the operating system for your device.
Q
Will I be able to install the mobile app on more than one device?
A
You will be able to install the application on more than one device however we may send you notifications from time-to-time to verify the device. You will only receive the verification notification on the last known device that the application was installed and successfully logged into with.





REGISTRATION

Q
How do I register for a username and password?
A
If you already use the Verso Web portal then you will use the same username and password to login into the mobile app. If you are not currently in possession of a username and password then please proceed by visiting www.verso.co.za, click on “Client Login” and then click on “Create New User Account.” Complete the required fields on the form that opens in your web browser.

If you have forgotten your username or password then please proceed by clicking on “Help! I have forgotten my password” to reset your password. You will receive a SMS containing your username and new password.
Q
How important is my cell phone number?
A
Your cell phone number is critical to the registration process. If we do not have your cell phone number on record you will not be able to register for a username and password. It is critical that you keep your personal and contact details up to date with the Administrator.
Q
Can I “share” the INTOUCH mobile application with another person?
A
You will not be able to change your username after you have successfully logged into the application. We have designed the application this way to make it easier for you to use.
Q
Can I change my password in the mobile application?
A
No, we will be adding this as a new feature in upcoming versions of the mobile application. For now please visit www.verso.co.za and click on the “Client Login”. Once logged in please proceed to change your password by clicking on the menu item labeled “Change Password”.





FEATURES

Q
What current features are available in the app?
A
Current features include the ability to View Contributions and Investments, Salary History, Estimated Benefits and Member Personal Information. The mobile application also allows you to edit selected contact details. You are able to download your annual benefit statement to your phone using the app.
Q
What information can I change or keep updated?
A
For now we only allow you to update your address details and preferred method of communication. In the next update we will allow you to update your telephonic contact details. Soon you will also be able to update your email address.





UPCOMING FEATURES

Q
Can I expect new features to be added?
A
Yes, we will be adding new features on a regular basis. Some of the features that you can expect will be:
• Editing of contact and work related telephone numbers
• Support for Pensioners
• Windows Mobile version
• In-app Change Password


Contact Us



Should you wish to give us feedback regarding the INTOUCH App then please email us on the below email address.



info@verso.co.za
021 943 5300
0861 88 88 81

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