Official Statement: Handling Customer Complaints via Social Media
At Verso Group, we value all feedback and are deeply committed to addressing customer concerns promptly, respectfully, and in full compliance with regulatory requirements. To ensure that every issue is resolved efficiently, securely, and with complete traceability, we request that all formal complaints be submitted exclusively through our official Form below.Why We Don’t Process Complaints on Social Media
While we welcome comments and general feedback on platforms such as Facebook, X (formerly Twitter), Instagram, and HelloPeter, please note that these channels are not designed for secure or structured complaint resolution. For your safety and to maintain regulatory compliance:- We do not provide case updates,
- We do not share personal or account-specific information, and
- We do not resolve complaints via any public-facing social media platform.
Using the Official Portal Helps Us:
🔒 Protect Your Privacy Your personal, financial, and account information is kept confidential through secure systems.📋 Ensure a Clear and Auditable Process Every submission is time-stamped, assigned to a dedicated specialist, and tracked to resolution.
⏱️ Resolve Your Issue Faster Having all relevant documentation in one place enables our team to respond swiftly and effectively.
Need Assistance?
If you have difficulty accessing the complaints portal or require accessibility support, our Customer Support team is here to help:📞 087 330 2001
📧 support@verso.co.za
Thank you for your understanding and for helping us uphold the highest standards of service.
– The Verso Group Team